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Terms & Conditions

No Fuss Change – How We Work Together

I want you to feel completely clear and confident about how our work together runs. Here’s a simple, friendly overview of what you can expect when you work with me — whether that’s through coaching, business change support, workshops, or digital products.

 

What I Do

I help people and organisations navigate change in a practical, human way. That includes:

  • 1:1 coaching

  • business change consulting

  • workshops and diagnostics

  • implementation support

  • digital tools and resources

Everything I offer is designed to give you clarity, confidence, and practical next steps.

 

What I Don’t Do

To keep things safe and clear, I don’t provide:

  • therapy or counselling

  • legal, financial, tax, or HR advice

  • medical or psychological services

  • operational or project management

  • guaranteed outcomes

My role is to guide, support, and advise — the decisions and actions remain yours.

 

Your Responsibilities

To get the most from our work together, you agree to:

  • show up to sessions or workshops

  • participate openly and honestly

  • take responsibility for your decisions

  • implement actions at your own pace

  • use digital products for personal or internal use only

 

Payments & Refunds

  • Payment is due before services begin.

  • Refunds are considered on a case‑by‑case basis.

  • Sessions cancelled with less than 24 hours’ notice are counted as used.

  • Digital products are non‑refundable once downloaded.

  • Workshops can be transferred but not refunded.

 

Confidentiality & Your Data

Everything we discuss is confidential unless there is a legal or safeguarding concern.
Your data is handled securely and in line with GDPR. It’s never sold or shared for marketing.

 

Liability & Boundaries

I’ll always give you my best guidance, but I can’t guarantee specific results — every person and organisation is different. You remain responsible for your decisions and outcomes.

 

If You’re Working With Me on Business Change

Business change work is advisory. I’ll help you understand risks, opportunities, and next steps — but you remain responsible for internal decisions, communications, and implementation.

 

By Working Together

By booking coaching, consulting, workshops, or digital products, you’re confirming that you’ve read and agreed to these terms.

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To view the full terms and conditions, please download them here

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